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Airport gate

Hello and thank you for visiting our site. My name is John Sanford, founder and Cheif Executive Consultant for The Retail Support Group (RSG). My work history plays a big reason in the formation of the company. I spent most of my career in retail management, almost 30 years!  During those times, I worked as a General Manager, Area Sales Manager, Regional Trainer/HR Manager, Executive Business Manager, and Operations Manager over Retail. Those positions came from some big names in the industry, including Bloomingdales, Restoration Hardware, Paradies Laguardere, and Fraport-USA respectively.  These companies not only gave me the knowledge, experience, and confidence to lead the team today,  but taught me skills that most small minority-owned businesses can't afford. Although I am grateful for those opportunities, my mission is to give minority and minority-owned businesses a better chance to strive in their business.

 In 2018  I founded RSG. A collection of independent minority-owned consultants coming together to support other small businesses, and or organizations that align with that mission. We specialize in changing the customer experience that supports growth in airports.  We seek to partner with minority-owned businesses in local markets to support and create stronger neighborhoods. Our programs include Employee Development, Customer Service Tracking, Merchandising, and Operational Excellence. Airports have become a place of rushing and stress for some. We believe the experience of traveling can be enjoyable again. I  invited you to reach out and let us show you how simple we can make excellence in airports.



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