The Retail Support Group
Advancing Service Forward.
The Retail Support Group is dedicated to making the customer experience memorable. We are relentless in changing what service looks and feels like in airports today. Our mission is to find ways to connect the airport experience to the designations of the traveler. Airports used to be a place where memories of your travels started and ended. Due to changes over decades in regulations and airlines growth, local personal service has gone away. The Retail Support group has developed a network of programs to bring that local feeling back to airports. Whether you are a concession developer or airport executive, bringing curated local service that matches your demographic is the new future. Contact us for a free demonstration and you will become a believer!
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Bring products and stories together that create buying customers. From small kiosks to full-size inline retail locations, we strategize, plan, train, and execute effective displays.
We are changing what the word Customer Service means. Introducing THE EXPERIENCE! A curated program that affects how employees interact with their customers.
THE EXPERIENCE
Airports Re-imagine
We Create Memorable Moments.
We use local content, people, and scenarios that connect our learners to the place they live and work. We bring together the best minority professionals in local markets to do live seminars, develop cloud base content, and work side-by-side in-moment. We work with our clients from the classroom to the customer interaction.
Operational Excellence
Let our team support the work of operating in airports. Street pricing, Audits, Operational Managers, and more! Our team, comprised of HR VPs, Project Managers, and Airport Multi-Unit Retail, and Restaurant leaders understands airport operations.
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